City Software Terms & Conditions
Pricing & Product Information All prices include GST and are listed in Australian Dollars only. Only official Australian product versions listed. Because of the dynamic nature of this industry (e.g. exchange rate variations and other variables beyond our control), prices, versions, product details and availability are subject to change on a continual basis without prior notice. Errors and omissions excepted. While every effort is made to ensure accuracy, currency fluctuations and other issues outside of our control may result in unforseen changes to advertised information. For out of stock items, delivery dates given are only estimates. Goods are not supplied on a trial or ???sale and return??? basis. Please check specifications and compatibility with the manufacturer prior to purchasing. Goods ordered by fax or post will be charged at the price current at the time of our receipt of the order.
Rental Finance Rental finance through RentSmart is available to approved customers on selected hardware items over $500. Benefit from tax deductible monthly payments (may not apply - seek professional advice) which are good for cashflow. How does it work? Simply select the equipment needed and RentSmart will buy it and rent it back to you. Figures shown are based on 48 month continuous term and include GST and stamp duty. Call 1300 658 600 for details.
Academic Pricing & Availability When purchasing academic, educational or government licensed product, it is a requirement of the manufacturer that proof of qualification (eg: student enrolment card ,or employment at an educational institution or government department) is supplied. Simply send a clearly legible copy of your proof of identification (refer below) stating your web order number
Please note that orders cannot be dispatched until the required information is received and approved. Note: Academic, educational or government product may not be used for commercial purposes - heavy penalties apply Proof of enrolment/employment must either be:
Please include your web order number together with proof of identification to aid our processing of your order.
Payment Method For online orders we accept payment by Visa, MasterCard and Amex. If a credit account is set up in your name, you may place orders on your account (see 'Credit Accounts' below). Alternatively, please call 1300 658 600 to enquire about other forms of payment including cheque and EFT.
National Secure Internet Payment Service The National Secure Internet Payment Service is our Internet payment gateway that enables secure online authorisation of credit card transactions over the internet. The service offers Industry Standards Secure Socket Layer (SSL) encryption and is fully integrated into our web site.
How does it work? Once you have selected the goods and services you wish to purchase from our web site and added these to your ???Shopping Cart???, click on the 'Payment Button', which transfers you automatically to the National Secure Internet Payment Service payment page. There you will be prompted to input your credit card details, confirm the transaction amount and acknowledge the terms and conditions of the service. A transaction record is generated advising if the transaction is approved or declined. We recommend that you print or save this transaction record. At the same time, an e-mail confirmation is forwarded to you. On completion you will be automatically redirected back to City Software's web site.
Credit Accounts Accounts may be opened on request for Government Departments, Educational Institutions and selected incorporated businesses, subject to credit and other checks we may require. Please call 1300 658 600 to request a copy of our Credit Application Form. Note: Goods shall remain the property of City Software until such time as payment in full has been received.
Conditions of Delivery Freight charges are calculated on the basis of weight of goods and location of delivery. Actual freight charges for your order will be calculated and displayed once you have selected the product(s) to be purchased and clicked on 'Submit Order'. Approximate freight charges are as follows:
Special freight offers may be available as advertised from time to time. Please select the appropriate "Where did you see us advertised?" category from the menu when ordering online to activate such an offer.
We dispatch 85% of orders same day. Order by 3:00pm for same day dispatch (weekdays only) for products in stock. An authorised signatory needs to be at the delivery address to sign for and receive the goods. Photo identification may be requested.
The goods shall be at the customer???s risk from the date of delivery or the date upon which the customer is notified the goods are available for delivery, whichever comes first. City Software shall use its best endeavours to meet the anticipated supply date or to supply the goods as soon as reasonably possible. If the customer fails or refuses to take delivery of the goods, the customer shall be liable for all loss and damage (including consequential loss and damage) suffered or incurred by City Software as a result thereof, including all storage and handling costs, and City Software, at its absolute discretion, may charge a restocking fee of up to 25% of the original purchase price.
International Orders For international orders please call customer service on +61 3 8542 2222. Payment by cheque or direct deposit only. Insurance for delivery of goods is required for all international orders. Allow ten working days for cheque or direct deposit clearance.
Logon Name & Password Confidentiality and Liability It is the responsibility of the customer to protect and authorise the use of logon codes and passwords. City Software will not and cannot take responsibility for customer logon code and password protection and use. Account customers are liable to pay all monies outstanding from any purchase(s) of goods on their account by any person that uses their user name or password. Non-account customers please note: every order will require payment in full prior to goods being dispatched. Therefore, in the unlikely event that you receive an order fraudulently placed on your account, please inform City Software immediately. We will arrange the return of the goods as well as contact the relevant criminal investigation authority.
Errors & Omissions At City Software, we work hard to offer you the most competitive pricing and accurate product information. Because of the dynamic nature of this industry (e.g. vendor price changes and other variables beyond our control), prices, promotions, versions and availability advertised are subject to change without prior notice. Please be assured of our every effort to ensure accuracy; however specifications, features, documents and graphics published may contain technical inaccuracies or typographical errors. City Software makes no representations about the suitability of this information; it is provided "as is" without warranty of any kind. If an error is made or a product is listed at an incorrect price, City Software shall maintain the right to refuse or cancel any orders placed. If the order has been confirmed and charged to your credit card, City Software shall immediately issue a refund.
Return or Exchange of Goods Computer software: Return or exchange computer software will gladly be accepted if the product is faulty or defective. Where the plastic seal is broken and the software is neither faulty nor defective the return or exchange will not be accepted due to copyright and licensing restrictions.
Computer hardware: Return or exchange of computer hardware is subject to stricter guidelines based upon third party constraints on City Software. You should confirm with City Software prior to purchasing as to whether a computer hardware item is returnable, exchangeable or firm sale. We do not accept non-faulty returns on PCs and servers, notebooks, palmtop computers, hard drives, CPUs and memory.
Where a manufacturer offers a money-back guarantee, you will normally required to send the product directly to the manufacturer, who will process the refund themselves.
Right of refusal for the return or exchange of products is at the discretion of City Software, except where the Trade Practices Act of Australia makes allowance. A restocking fee of up to 25% may apply to returned goods.
Warranty & Service All products sold by City Software are covered by manufacturers??? warranties. City Software does not guarantee the functionality or compatibility of product.
Backorder Cancellation Policy Please send all backorder cancellation requests to sales@citysoftware.com.au or phone 1300 658 600. Except for "special orders", an order may be cancelled before it has left our warehouse with no cancellation fee. If the order has left our warehouse, a fee may apply to cover courier and restocking costs.
Changes to Terms and Conditions City Software ABN 11054??615??253 may add to, delete or otherwise change these terms and conditions without notice. It is the responsibility of the customer to read and understand these terms and conditions each time an order is placed.
© 2008 City Software Group ABN 11054615253